Last updated: 1/15/2026 

Denovo Medspa (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share through our business-to-consumer (B2C) text messaging program. This policy is structured to clearly explain our SMS practices in alignment with the CTIA Messaging Principles and Best Practices. 

SMS Program Overview 

By opting in to receive text messages from Denovo Medspa, you agree to receive SMS and/or MMS messages related to: 

  • Appointment reminders and confirmations 
  • Service updates and post-treatment instructions 
  • Promotional offers, events, and announcements (where you have expressly opted in) 

Message frequency varies. Message and data rates may apply. 

Information We Collect Through SMS 

When you participate in our text messaging program, we may collect: 

  • Your mobile phone number 
  • Opt-in and opt-out consent records 
  • Message content exchanged with us 
  • Message metadata such as date, time and delivery status 

We do not require or request patients to submit sensitive personal or health information via text message. However, patients may voluntarily choose to share information or images related to their treatment for general guidance or follow-up.  

Text messaging is intended for general communication and should not replace in-person consultations. 

How We Use Your Information 

Information collected through SMS is used to: 

  • Deliver requested text messages and services 
  • Respond to inquiries and provide customer support 
  • Send marketing communications only if you have opted in 
  • Maintain compliance with legal, regulatory and carrier requirements 

Consent & Opt-In 

You will only receive text messages from Denovo Medspa if you have provided express consent. Consent may be obtained via online forms, written agreements or verbal authorization where permitted by law. Consent to receive text messages is not a condition of purchase.  

Opt-Out & Support 

You may opt out of text messages at any time by replying: 

  • STOP to unsubscribe 

You will receive a single confirmation message acknowledging your opt-out. No further messages will be sent unless you opt in again.  

For assistance, reply: 

  • HELP for support information 

Sharing & Disclosure of Information 

We do not sell, rent or share your mobile number or SMS consent data with third parties for their marketing purposes. 

We may share information only: 

  • With trusted service providers who assist in delivering our messaging services and are contractually obligated to protect your data 
  • When required by law or legal process 

Data Retention, Security & Privacy 

We retain SMS records only as long as necessary to operate our messaging program, meet compliance obligations, and resolve disputes. Data is securely deleted when no longer needed.  

We use reasonable administrative, technical, and physical safeguards to protect your SMS information from unauthorized access, use or disclosure. 

Children’s Privacy 

Our text messaging program is not intended for individuals under the age of 13. We do not knowingly collect information from children via SMS.  

Updates to this Policy 

 We may update the Text Messaging Privacy Policy from time to time. Changes will be reflected by the updated effective date. Continued participation in our SMS program constitutes acceptance of the revised policy.  

Compliance Statement 

Denovo Medspa’s text messaging program is designed to comply with CTIA Messaging Principles and Best Practices, including transparency, consumer choice, data security and responsible messaging practices.  

Contact Us 

If you have questions regarding our Text Messaging Privacy Policy, please contact us: 

Denovo Medspa
Email: [email protected]
Phone: 715-835-2285